The TCMR Version 2.0, implemented on 1 April 2012, aims to facilitate greater public accountability and transparency, better reflect public concern, and encourage community ownership.
The framework covers six areas – estate cleanliness, estate maintenance, lift performance, service & conservancy charges (S&CC) arrears management, corporate governance and financial adequacy. Each area is presented as a single indicator and results are banded as Green, Amber or Red. To make the report more meaningful, qualitative observations will be made for each Town Council.
3. Lift Performance
4. S&CC Arrears Management
5. Corporate Governance
(Details to be announced soon.)
Table 1. New TCMR Framework and Banding
|Cleanliness||< 4 counts per block||4 to < 8 counts per block||≥ 8 counts per block|
|Maintenance||< 4 defects per block||4 to < 8 defects per block||≥ 8 defects per block|
|Lift Performance||≥ 8 points||4 to < 8 points||< 4 points|
|S&CC Arrears||≥ 8 points||4 to < 8 points||< 4 points|
|Corporate Governance||Full compliance of checklist with no observation from Auditor||Either 1 item of non-compliance in the checklist only OR 1 observation from Auditor only||With at least 1 item each of checklist non-compliance and observations from Auditor OR 2 or more items in either category|
|Financial Adequacy [NEW]||Under study||Under study||Under study|
 If the result for lift performance is green, this generally means that for every 10 lifts, less than 2 breakdowns occur per month and less than 2 in 100 lifts have a non-functioning rescue device.
 If the result for S&CC arrears is green, this generally means that less than 4 in 100 households owe arrears for 3 months or more and less than 40% of the monthly collectible S&CC for the town is overdue.
(a) Cleanliness and (b) Maintenance
HDB officers regularly collect data on the state of estate cleanliness and maintenance in the common areas via estate inspections.
The observations made on these inspections are weighted based on their severity (High/Moderate/Low) and translated into number of counts/defects per block. For instance, observations that pose potential hygiene, health or safety concerns are categorised as High, and will be given greater weightage. To emphasise residents’ stake in their estate, the Cleanliness result will further distinguish between the Town Council’s unsatisfactory cleaning work and residents’ littering and vandalism.
Cleanliness – State of cleanliness is observed by presence of litter, graffiti / cobwebs / moss / stains, and bulky refuse. The Town Council will get a Green/Amber/Red for Cleanliness based on its total score.
Inspections for Apr 2012
Apr 2012 – Mar 2013
Maintenance – State of maintenance is observed from the condition of wall tiles, benches, staircase railings, electrical fittings and playground equipment etc. The Town Council will get a Green/Amber/Red for Maintenance based on its total score.
Inspections for Apr 2012
Apr 2012 – Mar 2013
(c) Lift Performance
Lift performance comprises two sub-indicators: (i) Lift breakdown rate and (ii) ARD failure rate. The Town Council will get a Green/Amber/Red for Lift Performance based on its total score (out of 10 points).
(d) S&CC Arrears Management
The management and maintenance of HDB housing estates is funded by the service and conservancy charges (S&CC) collected by Town Councils. S&CC arrears may affect a Town Council’s ability to upkeep the estate.
While some Town Councils may choose to be more forbearing in recovering their S&CC arrears, they need to strike a good balance between being lenient and the ability to finance the estate’s upkeep. One consequence of not recovering long overdue payments is that responsible households who pay their S&CC on time end up being adversely affected.
S&CC arrears management comprises two sub-indicators: (i) % households with S&CC overdue for 3 months or more and (ii) Amount of S&CC overdue for 3 months or more out of total monthly collectible. The Town Council will get a Green/Amber/Red for S&CC Arrears based on its total score (out of 10 points).
(e) Corporate Governance
It is important for Town Councils to have sound corporate governance and internal controls. To provide greater public accountability and transparency, Town Councils are required to submit a self-declared checklist. Click here for the checklist on their compliance with the Town Councils Act and Town Councils Financial Rules. Town Councils will then be assessed based on the checklist and observations of their financial auditor.
(f) Financial Adequacy
MND is working with a professional consultant to develop this indicator. More details will be announced later.
Last updated on November 21, 2013